Shipping and return policies for Broken Note

Shipping Info
All orders placed in the PRSPCT Recordings webshop will be processed & shipped out from London, England. Finished orders are shipped out via Royal Mail usually within 1-3 business days from submitting.
Return Policy
Returns can be made within 14 days from delivery/collection, please note that return shipping costs have to be paid by yourself.

Returned products have to be in a brand new condition with their original packaging included in order to become exchanged/refunded. Washed products will not be accepted!

Purchased music (both physical and digital formats) is excluded for returns and can not be refunded.

Returned shipments due to not picking up in time / undeliverable will be charged with return shipping costs by Royal Mail. These costs will be deducted from the total refund or require an additional payment for re-shipping the package.

Are you planning to return an item? Please make sure to contact merch@brokennote.com first before sending out the item to our address!

Ordering in the Broken Note webshop will be treated as an acceptance for the above terms and conditions, please make sure to read them carefully. Finished orders are usually shipped out in 1-3 business days from submitting.